Shipping Policy

We’re excited to get your order to you.

At Adalia Skin, we understand how important it is to receive your products on time, and we’re committed to making sure you get your skincare goodies as quickly as possible. Here’s everything you need to know about our shipping process:

1. Processing Your Order

Once your order is placed, we’ll begin processing it right away. Orders are typically processed within 1-2 business days. Please note that business days do not include weekends or holidays.

Once your order is processed and ready to ship, you’ll receive an email with tracking information so you can follow your package every step of the way.

2. Shipping Options & Delivery Times

We offer several shipping options for your convenience, depending on your location and how fast you want your products. Here are the main options we offer:

  • Standard Shipping: Delivered in 5-7 business days.

  • Expedited Shipping: Delivered in 2-3 business days (available at checkout).

  • Express Shipping: Delivered in 1-2 business days (available at checkout).

Please note that delivery times are estimates and may vary based on factors like weather, holidays, or carrier delays.

3. Free Shipping

We love to spoil our customers. Enjoy free standard shipping on all prepaid orders—no minimum required.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on your selected shipping method and delivery location.

  • Expedited and Express options may have higher shipping rates.

5. Order Tracking

Once your order has been shipped, you’ll receive an email with a tracking number. You can track your package through the carrier’s website. If you need help with tracking, don’t hesitate to reach out to our customer service team.

6. Issues with Shipping

If there’s a problem with your shipment (e.g., delays, incorrect delivery address), please contact us right away at info@adaliaskin.com. We’ll do our best to resolve any issues and ensure your products arrive safely.

7. Missing or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please let us know within 7 days of delivery. We’ll work with the carrier to investigate and ensure you get your order as soon as possible.