Return Policy

At Adalia Skin, we are committed to delivering premium-quality skincare products that meet your expectations. Each product is carefully packed and quality-checked before shipping to ensure you receive it in perfect condition.

No Returns – Replacement Only in Case of Damage

Due to the nature of skincare and personal care products, we do not accept returns or exchanges once a product has been delivered.

However, if you receive a product that is damaged, torn, or leaked during transit, we are happy to offer a replacement of the same product at no additional cost.

Conditions for Replacement:

• The product must be visibly damaged or torn upon delivery.

• You must raise the issue within 48 hours of receiving your order.

• Please share clear photos or videos of the damaged item and outer packaging for verification.

How to Request a Replacement:

1. Email us at support@adaliaskin.com with:

   • Your Order ID

   • A brief description of the issue

   • Photos or videos showing the damage

2. Our team will verify the claim and arrange a replacement dispatch if it meets the criteria.

Important Notes:

• Returns are not accepted for reasons such as change of mind, skin reaction, or dislike of fragrance/texture.

• All replacement requests are subject to review and approval by our customer support team.

• Shipping fees (if any) are non-refundable.

We appreciate your understanding and trust in Adalia Skin. Our team is here to support you and ensure a smooth skincare experience.